Customer service

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Articles of the French law:
Article L221-18:
The consumer has a period of fourteen days to exercise his right to withdraw from a contract concluded at a distance, following a telephone or off-site solicitation, without having to give reasons for his decision or to bear other costs than those provided for in Articles L. 221-23 to L. 221-25.
The period referred to in the first subparagraph shall run from the day onwards:
1 ° From the conclusion of the contract, for contracts for the provision of services and those mentioned in Article L. 221-4; (2) On receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For contracts concluded outside premises, the consumer may exercise his right of withdrawal as of the conclusion of the contract. In the case of an order for several goods delivered separately or in the case of an order for goods consisting of lots or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or the last piece.
For contracts providing for the regular delivery of goods for a specified period, the period runs from the receipt of the first property.

Article L221-21 :
The consumer exercises his right of withdrawal by informing the trader of his decision to retract by sending, before the expiry of the period provided for in Article L. 221-18, the revocation form mentioned in 2 ° of the " Article L. 221-5 or any other declaration, unambiguous, expressing its will to retract.
The trader may also allow the consumer to complete and submit on line the website the form or declaration provided for in the first paragraph. In this case, the trader shall communicate, without delay, to the consumer an acknowledgment of receipt of the withdrawal on a durable medium. You can find the cancellation form by clicking on this link. You can also inform us by writing to Ovegna - 18 Bd de la Paix - Cergy (France), by contact form contact or by phone at ( +33) 01 84 24 41 50. (cost of a local call) from Monday to Friday from 9 am to 6 pm

Article L221-23 :
The consumer shall return or return the goods to the trader or to a person designated by the trader without undue delay and no later than fourteen days after notification of his decision to withdraw in accordance with Article L. 221-21 , unless the professional proposes to recover the goods himself.
The consumer shall bear only the direct costs of returning the goods unless the consumer agrees to take them over or if he has failed to inform the consumer that these costs are to be borne by him. However, in the case of off-premises contracts, where the goods are delivered to the consumer's home at the time of conclusion of the contract, the trader shall recover the goods at his own expense if they can not normally be returned by post because of their Nature.
Consumer liability can only be incurred in the event of depreciation of goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the goods, provided that the trader has informed the consumer of his right of retraction, in accordance with 2 ° of the article L. 221-5.

Article L221-24 :
LWhere the right of withdrawal is exercised, the trader shall refund to the consumer all the sums paid, including delivery costs, without undue delay and at the latest within 14 days from the date on which he is informed of the decision of the consumer to retract.
For contracts for the sale of goods, unless he proposes to recover the goods himself, the trader may defer repayment until recovery of the goods or until the consumer has provided proof of the " shipping of these goods, the date chosen being that of the first of these facts.
The professional shall make the reimbursement using the same means of payment as that used by the consumer for the initial transaction, unless the consumer expressly agrees to use another means of payment and to the extent that the reimbursement does not result in costs to the consumer.
The professional is not obliged to reimburse the additional costs if the consumer has expressly chosen a mode of delivery more expensive than the standard mode of delivery proposed by the professional

Items returned incomplete, damaged, damaged or soiled by customers are not taken back.

How to return your items ?
We do not accept returns for products that have deteriorated or been delivered incorrectly and without their original packaging.
You can return the products to us within 14 days from the date of receipt of the package.
To do this, simply:
- We send the product properly packed to avoid any deterioration.
- Contact us with a letter or a word with all the product information, namely the product reference, your name and full address and the date of purchase and proof of purchase (invoice or purchase order).
at the following address:
18 Bd de la Paix.
95800 Cergy.

In addition, Returns are processed within 10 days of receipt of the package.

Do not hesitate to contact us for more information by clicking directly here

You are waiting for a refund ?

Upon return, Ovegna will reimburse you on the payment method used during your order. The repayment period is 14 days. If you made a payment:
- By check or by cons-refund: return by mail of a check to your name and address.
- By credit card: The amount of items returned will be credited to your card.
- On the other hand, the refund will be made by check.
- By Paypal, the amount of items returned will be credited to your Paypal account.

You will be notified by email of the refund of your returned items.
If you return a bulky item, 12 & euros; will be deducted from the refund.
How can we follow a return ?
An email will be sent to you upon receipt of your return to Ovegna.
To track your returns, go to the "My Account" area.
Click on "My Returns". The status of each return is indicated. The status "Received" indicates that your return has been registered by our services.
If you made your return more than 3 weeks ago and it does not appear in this section, contact us via the contact form.